Policies
Privacy Policy
Last updated: 12/01/2025
At A Space for Grace, your privacy and trust are deeply valued. This Privacy Policy explains how personal information is collected, used, and protected when you visit this website or engage in coaching services.
Information We Collect
We may collect personal information that you voluntarily provide, including:
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Name
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Email address
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Phone number
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Information submitted through contact forms, intake forms, or scheduling requests
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Payment information (processed securely through a third-party provider)
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Coaching-related information you choose to share during sessions or written communication
We may also collect limited non-personal information (such as browser type or site traffic data) to help improve website functionality and user experience.
How Your Information is Used
Your information is used to:
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Respond to inquiries and schedule sessions
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Provide coaching services and related support
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Send appointment reminders and relevant communication
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Process payments securely
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Improve services and website experience
Your personal information is never sold, rented, or shared for marketing or advertising purposes.
HIPAA Clarification
A Space for Grace provides coaching services, not therapy or medical treatment. As such, this practice is not a HIPAA-covered entity, and information shared during coaching sessions is not considered Protected Health Information (PHI) under HIPAA.
That said, all personal information and coaching conversations are treated with care, respect, and confidentiality. Information will only be disclosed if required by law or if there is a serious risk of harm to yourself or others.
Coaching & Confidentiality
All coaching sessions and communications are confidential within ethical and legal boundaries. Coaching does not replace medical care, mental health treatment, or therapy.
Payment Processing
Payments for services are processed securely through Stripe, a third-party payment processing platform. A Space for Grace does not store or have access to your full payment card details. Stripe’s handling of your payment information is governed by its own privacy and security policies.
How Your Information is Stored
Reasonable measures are taken to protect personal information. Data may be stored using secure third-party platforms for scheduling, forms, communication, and payments. Each platform maintains its own security and privacy practices.
Third-Party Services
This website may use trusted third-party tools such as:
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Scheduling software
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Email communication services
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Payment processors (Stripe)
We encourage you to review the privacy policies of these providers when engaging with their services.
Cookies and Analytics
This website may use cookies or basic analytics tools to understand website traffic and improve user experience. You may disable cookies through your browser settings.
Your Rights
You have the right to:
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Request access to your personal information
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Request corrections to inaccurate information
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Request deletion of your personal data, unless retention is legally required
To make a request, please contact us using the information below.
Changes to This Policy
This Privacy Policy may be updated periodically. Any changes will be posted on this page with an updated effective date.
Contact Information
If you have questions about this Privacy Policy, please contact:
A Space for Grace
Wilmington, DE & surrounding areas
Email: jgandolfo.coaching@gmail.com
Coaching Disclaimer
The services provided by A Space for Grace are coaching services and are intended to support personal growth, self-reflection, and empowerment. Coaching is not therapy, counseling, medical treatment, mental health care, or a substitute for professional advice.
Not Therapy or Medical Care
While the coach holds a Master’s degree in Education in School Counseling and has completed Co-Active Coaching training, services offered through A Space for Grace are provided in the role of a coach, not as a licensed therapist, counselor, psychologist, or healthcare provider.
Coaching does not diagnose, treat, prevent, or cure mental health conditions, medical conditions, or disorders.
Client Responsibility
Coaching is a collaborative and self-development process. Clients are fully responsible for their own decisions, actions, and outcomes. Results are not guaranteed, and individual experiences may vary.
Mental Health & Emergency Support
Coaching is not appropriate for crisis situations. If you are experiencing severe emotional distress, thoughts of self-harm, or a mental health emergency, please contact:
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911 (or your local emergency number)
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988 Suicide & Crisis Lifeline (U.S.)
If you are currently under the care of a mental health professional, coaching may complement—but does not replace—ongoing therapy or clinical treatment.
Confidentiality
All coaching conversations are treated with care and confidentiality within ethical and legal limits. Information may be disclosed if required by law or if there is a risk of harm to yourself or others.
No Guarantees
Coaching outcomes depend on many factors, including client commitment and personal circumstances. A Space for Grace makes no guarantees regarding specific results.
Agreement
By engaging in coaching services with A Space for Grace, you acknowledge that you have read, understood, and agreed to this Coaching Disclaimer.
A Space for Grace is committed to creating an inclusive and welcoming environment for all visitors. We strive to ensure that our website and services are accessible to everyone, including people with disabilities.
Our Commitment
We aim to:
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Provide clear and readable content
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Ensure navigation is straightforward and intuitive
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Make forms, booking, and payment systems easy to use
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Use text alternatives for images where possible
Accessibility Limitations
While we are actively working to improve accessibility, some areas of the website may not yet meet all accessibility standards. We recognize this is an ongoing process and are committed to making continuous improvements.
How You Can Get Help
If you experience any difficulty accessing information or using our services, please contact us. We are happy to provide support or alternative methods to access content.
Contact Information:
A Space for Grace
Email: jgandolfo.coaching@gmail.com
Feedback
We welcome feedback on accessibility issues and suggestions for improvement. Your input helps us create a better, more inclusive experience for everyone.